CUSTOMER CARE

We want you to be happy with your purchase, if you have any concerns or queries please do contact us.

Have any questions or concerns? 

We’re always ready to help!

 

or send us an email to:

suzie@style-heaven.co.uk

RETURNS

It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately so we can investigate. 

 

Before attempting to return an order you will need to contact us at suzie@style-heaven.co.uk to request a returns authorisation number. Without this number it can be difficult to process your return meaning the process may take longer. 

 

We will accept all goods for and exchange (with exception of make up) on the following conditions:

1. Goods must be returned within 14 days of receipt.

2. Goods must be returned unused, undamaged and unsoiled in their original packaging.

 

3. Delivery charges will not be refunded except in the case of faulty manufacturing. 

FAQ

Do you provide International delivery?

 

Yes, we ship worldwide

 

 

 

What are your delivery options?

 

All our UK items are despatched by Royal Mail First Class Post

which can take up to 5 working days.

INTERNATIONAL PARCELS 

 Despatched and tracked by DHL

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